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School Policy

The Travel Academy is committed to providing a safe, stimulating and engaging learning environment for our flight attendant and travel agent classes.

Attendance

Due to the comprehensive nature of our curriculum, it is imperative for students to attend all classes.

Students who will be absent from a class must notify The Travel Academy prior to the start of flight attendant/travel class. Each absence and late arrival to class will become part of the student’s permanent record and grade. Any student missing three classes will be reviewed and appropriate actions may be taken. Two late arrivals constitute one absence.

Conduct

The Travel Academy expects professional and safe conduct from all students.

APPROPRIATE BUSINESS ATTIRE MUST BE WORN AT ALL TIMES.

Grades

The following is the grade spectrum for our flight attendant and travel agent classes:
100-90.......................................................A
80-89.........................................................B
70-79.........................................................C
60-69.........................................................D
Below 60....................................................F

A student must maintain a 70% average to remain in the program. If any student does not maintain
a 70% average in classes, his/her unsatisfactory progress will be reviewed. If satisfactory progress is not made, the student’s enrollment may be terminated.

Make-Up Work

Make-up work is due the class after the original assignment due date, unless other arrangements have been made. It is the student’s responsibility to obtain make-up assignments from the instructor, and to reschedule time for quizzes and/or tests.

Graduation Requirements

All quizzes, tests and required assignments must be completed before a student is eligible to graduate. The student must achieve a 70% average to receive a Certificate of Award. The final exam may be postponed due to extenuating and unavoidable circumstances for no more than one week after the exam date.

Termination

A student’s enrollment may be terminated for, but not limited to, the following reasons:

  • unsatisfactory grades
  • failure to make payments
  • excessive absences
  • housing violations
  • misconduct within the classroom or while representing the school

The official date of termination is determined by a written letter or by the date on which the student violates school policy. Should a student’s enrollment be terminated, tuition will be refunded as listed under the applicable Cancellation/Refund Policy.

Complaint Procedures

Complaints or disputes concerning The Travel Academy policy, procedure, staff or related items should be brought to the attention of the Director of Admissions or Human Resources Manager for review. Upon review, the complaint will be resolved in a timely manner through verbal or written format stating resolution according to school policies and procedures.

Refund Policy/Buyer's Right to Cancel

Each student will be notified of acceptance/rejection in writing. In the event a student is rejected, all tuition, fees and other charges will be refunded.

Notwithstanding anything to the contrary, if a student gives written notice of cancellation within five business days of the execution of the contract or day on which the student is accepted, then a complete refund is given regardless of whether the program has started.

If a student gives a written notice of cancellation after five business days of the execution of the contract or day on which the student is accepted, but before the start of the program by the school, then all tuition, fees and other charges, except 15 percent of the total cost of the program (15 percent not to exceed $50.00) shall be refunded to the student.

If a student gives written notice of cancellation after the start of the period of instruction for which the student has been charged, but before completion of 75 percent of the period of instruction, the student is assessed a pro rata portion of tuition, fees and all other charges based on the number of days in the term plus 25 percent of the total program cost (25 percent not to exceed $100.00).

Any notice of cancellation shall be acknowledged in writing within 10 business days of receipt of such notice and all refunds shall be forwarded to the student within 30 business days of receipt of such notice. This refund policy is not linked to any student conduct policy and any promissory instrument shall not be negotiated prior to the completion of 50 percent of the course. Written notice of cancellation shall take place on the date the letter of cancellation is postmarked or, in the case where the notice is hand-carried, shall occur on the date the notice is delivered to the school. The date of execution of the enrollment agreement shall be presumed to be the date of delivery of the notice of acceptance: if delivered by mail, the postmark date.