Hospitality
Front Desk Attendants
Front Desk Attendants are a hotel's first chance to make an impression on their clients, and are far more important than you might think. In addition to checking in and checking out guests, Front Desk Attendants answer phones, handle guest inquiries and complaints, and perform accounting and filing duties.
The main task of a Front Desk Attendant is to convey a friendly and welcoming first impression to guests, so you must have first class customer service skills! Even if you already have customer service experience, we will help you brush up on your skills and teach you new tips during your time here at The Travel Academy.
Concierge
The Concierge is similar to the Front Desk Associate, but instead of having the task of checking in and checking out guests, the Concierge will take care of details for a guest during their stay. The Concierge is available to make restaurant and attraction recommendations, as well as make restaurant reservations or secure tickets to shows/events on behalf of the guest. The Concierge's main concern is customer service and the well-being of the guest.
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