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Hospitality

The hotel industry has a wide range of hotels that start with the absolute basics needed for a place to rest while you are driving to your destination to include everything you could possibly need without having to leave the property...unless you want to.  Hotels range from 1-5 star ratings but all require the same thing, great customer service, teamwork, excellence, and a customer first attitude.  All hotels want to find that special person who is able to anticipate a guest's needs and exceed their expectations in all areas of the hotel, even if it isn't an area they work in. Below are a few positions that are offered in the hotel industry. 

Front Desk Associates

A hotel's first chance to make an impression on their clients, and are far more important than you might think. In addition to checking in and checking out guests, Front Desk Attendants answer phones, handle guest inquiries and complaints, and perform accounting and filing duties.

The main task of a Front Desk Attendant is to convey a friendly and welcoming first impression to guests, so you must have first class customer service skills! Even if you already have customer service experience, we will help you brush up on your skills and teach you new tips during your time here at The Travel Academy.

Concierge

This is a similar to the Front Desk Associate, but instead of having the task of checking in and checking out guests, the Concierge will take care of details for a guest during their stay. The Concierge is available to make restaurant and attraction recommendations, as well as make restaurant reservations or secure tickets to shows/events on behalf of the guest. The Concierge's main concern is customer service and the well-being of the guest.

Bellman

This job can be fast-paced and requires some physical labor. Greet guests at the door and/or in the lobby, valet vehicles, assist with baggage, deliver and pick-up items (messages, flowers, laundry, etc) for guests.  Provide and arrange shuttle transportation and answer questions about things to do in the local area.  Maintain upkeep and apperance of the hotel and lobby entrance.  Assist all guests with questions and concerns.

 

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