Front Desk Attendants are a hotel's first chance to make an impression on their clients, and are far more important than you might think. In addition to checking in and checking out guests, Front Desk Attendants answer phones, handle guest inquiries and complaints, and perform accounting and filing duties.
The main task of a Front Desk Attendant is to convey a friendly and welcoming first impression to guests, so you must have first class customer service skills! Even if you already have customer service experience, we will help you brush up on your skills and teach you new tips during your time here at The Travel Academy.
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